If you have a complaint about your care or the service you receive from Gundersen Lutheran Health Plan or any of our doctors, clinics or hospitals, please call our Customer Service Department at 1-800-394-5566 or 608-775-8077.

If we do not resolve your problem, you have the right to file a formal written grievance or appeal to Gundersen Lutheran Health Plan’s Member Advocate at:

Gundersen Lutheran Health Plan
Attention - Member Advocate
Mailstop NCA2-01
1836 South Avenue
La Crosse, WI 54601

Gundersen Lutheran Health Plan cannot treat you differently than other members because you file a complaint, grievance, or appeal. Your healthcare benefits will not be affected. For further information, please refer to your Evidence of Coverage.

If you need to obtain an aggregate number of grievances, etc., filed with the plan, you may contact our Customer Service Department at (800) 394-5566.