Improving health and quality of life for members with care needs.

Using the health care system can be confusing, especially for those with many health-related needs.

We know it can really help to have one person who can help you manage your care. Gundersen Lutheran Health Plan offers a service called Case Management. The goal of Case Management is to work closely with members to coordinate health care services and resources to make sure you get the best care possible.

How does Case Management work?
A registered nurse case manager works with members who are eligible for these services. We work with you, your family, and your health care providers to make sure you receive the best care possible, in the most cost-effective way, with the best possible outcome.

The nurse helps by:

• coordinating care between health care providers (when you see more than one doctor)
• assisting you in identifying your personal health goals
• understanding your health care benefits
• providing education about your condition and your care
• finding support groups or programs that may be helpful

Who is Eligible?
Gundersen Lutheran Health Plan members who:

• have high risk medical conditions
• need to learn how to care for themselves and their medical condition
• have had many hospital visits
• have had many falls causing an injury
• have more than one serious health problem
• have complex medical needs

Is there a fee to participate?
No. Our services and materials are provided at no cost to you.

Would you like to learn more?
Call Gundersen Lutheran Health Plan at (608) 775-8022 or (800) 370-9718 extension 58022. Or for those with hearing or speech impairment, TTY 800-947-3529. Ask to talk with a case management registered nurse. We are available from 8:00 a.m. to 5:00 p.m. Monday through Friday.