| Questions? |
Call (608) 775-8077 or toll free (800) 394-5566.
A customer service representative is available to assist you Monday through Friday from 8 a.m. to 8 p.m. In addition, from October 15 through February 14 we are also available to assist you on Saturdays and Sundays from 8 a.m. to 8 p.m. You can also contact us through email at hpcustomerservice@gundluth.org.
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Gundersen Lutheran Health Plan offers a Medicare Advantage product called Senior Preferred. Senior Preferred is available to eligible Medicare beneficiaries who live in the Gundersen Lutheran Health Plan Senior Preferred
service area. It is different from a typical Medicare supplement plan. If you choose Senior Preferred, you’ll no longer need a separate plan to fill the gaps in Medicare coverage.
Senior Preferred is available in four plan options, to meet your needs:
1. Elite
2. EliteD (includes Part D prescription benefits)
3. Value
4. ValueD (includes Part D prescription benefits)
Coverage varies between the four plans, but includes everything original Medicare covers, plus more. To learn more about the plan options, please refer to the documents below.
General features of Senior Preferred
- Office visits, urgent care, and chiropractic visits are covered with a copay
- Wellness benefits, including annual physicals, annual vision and hearing exams, annual gynecology exam and some immunizations, are covered in full
- Full coverage for emergency or urgently needed medical services if you are traveling, with a copay of only $50 for emergency room services. This copay is waived if you are admitted to the hospital with the same condition within 1 to 3 days of the emergency room visit.
- Senior Preferred has no waiting periods for coverage, no pre-existing conditions clause and no medical underwriting. Please note however, seniors with End Stage Renal Disease (ESRD) are not eligible for Senior Preferred. This provision does not apply if you are currently enrolled in one of Gundersen Lutheran Health Plan’s commercial programs.
- All of our Senior Preferred plans include Gundersen Lutheran Health System providers as well as other local providers you know and trust. We continually strive to offer the best product at a competitive price for all of our members.
If you are interested in learning more about enrollment in a Medicare Advantage plan, please refer to the
CMS Web site.
Contact Information
If you have questions or require language assistance, please call Customer Service at (608) 775-8077 or (800) 394-5566. For people who are deaf, hard of hearing, or speech impaired please call TTY 711, or you may call through a video relay service company of your choice. Interpreter services are provided free of charge to you. A customer service representative is available to assist you Monday through Friday from 8 a.m. to 8 p.m. From October 15 through February 14 we are also available to assist you on Saturdays and Sundays from 8 a.m. to 8 p.m.
If you would like to meet with a customer service representative in person, you can visit us during our office hours, Monday through Friday. Our office locations and hours are:
- 3190 Gundersen Drive, Onalaska, Wisconsin from 8 a.m. to 5 p.m. and
- 1836 South Avenue, La Crosse, Wisconsin, (located on the first floor in the lobby of the Gundersen Clinic Resource Center) from 8 a.m. to 4:30 p.m.
Disclaimers:
Gundersen Lutheran Health Plan is an HMO with a Medicare contract. Senior Preferred members must use plan providers except in emergency or urgent care situations or for out-of-area renal dialysis. Medicare Advantage & Part D contracts are reviewed annually by The Centers for Medicare and Medicaid Services to determine renewal status of the plan.
This webpage was last updated on 10/20/11.
CMS Approved: 11/15/11
H5262_11-98